Privacy Policy

Last updated: 2026-01-01

1. Overview

This Privacy Policy describes how ROOT 19 collects, uses, discloses, and retains personal information in connection with the Service. By using the Service, you consent to these practices.

2. Information We Collect

• Account data: name, email, school, role, and related registration details.
• Usage data: pages visited, interactions with questions, activity statistics, device/browser metadata, and IP-derived general location.
• Support and bug reports: titles, descriptions, steps, severity, contact email, and optional screenshots or attachments.
• Cookies and similar technologies: session identifiers and preferences necessary to operate the Service.

3. How We Use Information

• Provide, operate, secure, and improve the Service and its content.
• Authenticate users, maintain session state, and personalize user experience.
• Monitor performance, usage, and detect, prevent, or investigate abuse, fraud, or security incidents.
• Respond to inquiries, support requests, and communicate about updates or material changes.
• Comply with legal obligations and enforce our Terms.

4. Legal Bases

We process personal data where one or more of the following applies: to perform a contract with you; to pursue legitimate interests in operating, securing, and improving the Service; to comply with legal obligations; and, where applicable, with your consent.

5. Sharing and Disclosure

We do not sell personal data. We may share information with service providers under confidentiality and security obligations to help operate the Service, and as required by law, regulation, legal process, or to protect rights, safety, and security. We may disclose aggregated or de-identified data that does not identify you.

6. Storage and Security

Data is stored in systems with access controls and reasonable safeguards designed to protect against unauthorized access, loss, or misuse. No method of transmission or storage is fully secure; use the Service at your own risk.

7. Retention

We retain personal information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on record type and legal requirements.

8. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or object to or restrict certain processing. To exercise these rights, contact us via the Report Issue page. We may need to verify your identity before processing a request.

9. Cookies and Tracking

We use session cookies and similar technologies for authentication, security, and basic functionality. You can manage cookies through your browser settings, but disabling essential cookies may impair the Service.

10. Children’s Data

The Service is not directed to children under the age where parental consent is required by applicable law. Do not register or use the Service if you are not eligible. If we learn we have collected personal data from an ineligible user, we will take reasonable steps to delete it.

11. International Use

If you access the Service from outside the jurisdiction where ROOT 19 is established, you consent to the transfer and processing of your information in that jurisdiction, which may have different data protection laws.

12. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The “Last updated” date will change when updates are posted. Continued use of the Service after updates take effect signifies acceptance.

13. Contact

For privacy inquiries or to exercise rights, please contact us through the Report Issue link.